Religion: Catholical Christian

Military Record: Joined Marines at 17 and took the oath. Pooly. “Contract was closed.” -source RSS Hialeah and Carlo A. Travierso aka Carlo Antonio Travierso Sequeira.

Quote “Before I left the United states circa 2015 I tried to join the Army, Army said “No due to my background check which failed” —-—Source RSS North Miami and Carlo Antonio Travierso Sequeira.

Educational History

1. Highschool Barbara Goleman, Highschool Diploma 1998-2002

2. Miami Dade College: Computer Art and Animation 2003-2006 (while working at several jobs)

3. Florida International University 2006-2008

Completed Bachelor of Drawing GPA 3.0

4. Universidad Polytechnica Internacional

Computer Support and Maintenance Diploma

Work History:

Circa 2006 Radioshack worked for 6-12months

Summer 2007 Worked at Best Buy, Aventura for a few months, thought I could make more money fixing computers, and I was wrong. That’s why I don’t quit jobs anymore. -source Carlo Antonio Travierso Sequeira

“Thank you for the financial Aid United States you saved my life” -Carlo Antonio Travierso Sequeira

Circa 2010 I worked for Marksman Security for around 4-6 months. I quit the job because I lived too far and I learned never to quit a job again and also I wrote Marksman an apology letter. -Source The Freedom Shield Press and Carlo Antonio Travierso Sequeira

Circa 2010-2014 “I worked for Hialeah News as well for this time my mother Maria Castro aka Maria Travierso worked the Newspaper and I helped her daily with office tasks and newspaper distribution”. -source myself and The Freedom Shield Press

October 2024-Present

Product compliance specialist (Amazon Costa Rica)

·      Answer e-mails from sellers and help with their appeals.

·      Use SOPs to correctly determine an appeal decision

·      Work with a team of product compliance specialist to help each other determine the correct appeal decision

·      Constantly revise documents and SOPs to stay on top of each rationale and SOP for appeal decision making.

April 2024-September 2024

                    SSG Support Services Group (Retention Specialist)

·      Answer escalated calls and handle them with good manners.

·      Work with customers to help them with billing questions.

·      Retention to save internet and tv accounts from being cancelled.

·      Sales of cellular devices to customers.

·      Have a disconnect percentage of 30% or less for cancellation calls.

                                                  October 2023-April 2024

                                Audible Lead (Supervisor Escalations)

·      Answer escalated calls and handle them with good manners.

·      Conflict resolutions and critical thinking to resolve complex issues within Audible.

·      Worked with stakeholders and back office team to resolve complex issues, troubleshooting of Audible app etc.

                                            May 2022-October 2023

                            ACX Customer Service                          San Jose, C.R.

·      Customer service for ACX worked with publishers and authors to resolve their issues.

·       Working with stakeholders like developers to resolve complex issues.

·       Worked with back office teams to resolve complex issues.

                          August 2021 - May 2022 ACX (Audible.com)       San Jose, C.R.                            

                                ACX Fraud Department Specialist

                                   Meeting deadlines on time while going above and beyond.
                                   Investigations for ACX for fraud submissions.
                                 Research on ACX right holders and producers
                                 to determine legitimacy.
                                 Outbound calls to producers.
                                 Attention to detail and able to work alone.
                                      

                           June 2018-August 2021 (Amazon) Audible           San Jose, C.R.

                                 Concierge Specialist and Tier 2 support

                                   VIP customer support for Concierge.
                                 OS Specialist support for Concierge Trainer. (2 weeks)
                                 US support and backup for .CA at Audible.
                                 Tier 2 support and also backup for BOT Tier 3
                                 for 2 months in 2020

                            July 2016-June 2018 Amazon Customer Service   San Jose, C.R.
                                    

 Customer Service and Escalations (Amazon Home Services)

Customer Service Escalations for Home Services.

Scheduling resolutions and Problem Solving

Customer service for Amazon Home Services.

Arbitration abilities to resolve conflicts between service people and client.

                              April 2016-June 2016 The Results Companies     Heredia, C.R.                                    

 Sales Agent

Customer Service.

Sales of cell phones and accessories for Sprint.

Managing accounts and problem solving.

                              May 2015-March 2016   Vialinx                         Heredia, C.R.            

 Customer Service Agent

Customer Service

Sales of cellphone products.

Managing accounts and problem solving.

2014            United Tranzactions                    Miramar, FL

Authorizations Agent

Check processing for cars, businesses, and customers.

Customer Service, troubleshooting, account management.

Data Entry.